My Photo
Midland, Texas, United States
My name rhymes with "Lisa," I live in Midland, Texas, because it's warm and the mortgage is cheap, and of course this is my natural hair color. Of course! The EGE--The Ever-Gorgeous Earl--is my husband of 35 years. I have the best job in the world because I get to call up artists and ask them nosy questions and then write about them. I also stitch, podcast, blog, and then, in my spare time, do it all some more.

FAQ's

Thursday, July 16, 2009

Clearwire Has Officially Pissed Me Off

I haven’t had anything bad to say about  Clearwire. Except, well, that something odd has happened to it in the last couple months and now it’s slower than even my old AT&T dial-up. But other than that. . . .
Until today, when I’m changing my e-mail address at Citibank and check my balance, out of habit, and what’s this?  A $50 charge from Clearwire?
I’ll try to keep this brief, given that I ranted about Twitter yesterday and I’m sure none of y’all have the time or energy or patience to wade through another rant so soon.
I’m on the phone with Clearwire in mere moments, and I tell the guy, after listening to his spiel, to let me talk to a supervisor. And I talk to James, and I point out that I wasn’t told there was an Early Termination Fee (for the phone; I have to keep paying on the internet service until September to avoid that termination fee, which I knew existed).
He says that, indeed, there is no record of my having been informed of that ETF, and so he’ll submit a form and see what happens, but, he hints, I shouldn’t hold my breath. I argue that they weren’t providing adequate service in these last two months, and he says that, since the contract says that as long as Clearwire is “providing the service,” it doesn’t matter whether or not I thought that service was adequate. Oh, he shouldn’t have said that to me.
I thanked him for submitting my claim, and then I told him he might want to attach a note telling whoever decides these things that I’ll be more than happy to present my argument to anyone who wants to hear it, to wit:
If that is the case, that the contract I signed with Clearwire states that Clearwire’s responsibility is limited to providing service and that it is not contingent on the acceptability of the service they provide, they still have not fulfilled their side of the contract, as I signed up for Clearwire’s High Speed Internet Service, not Clearwire’s Slow Speed Internet Service, which is what I have been receiving for the last two months, which he can easily verify by looking at the notations made about the speedtest.com tests that we (that would be   the tech and I) did on two separate occasions., tests that show that the service Clearwire was providing were lower than all the averages of all the services they test. So low, in fact, as to elicit a “Wow” when this supervisor did as I suggested and checked them.
Appalling, isn’t it?” I ask.
Um. Hmm. Uh. . . .” Speechless = pretty good job on my part, don’t you think?
And, oh, I was barely getting started.
So we’ll see what happens next. You can bet I’m already honing my argument. I started off as an Excellent Arguer, and 33 years living in the house with A Zachery has taught me a thing or two about technique. I may not always be right, but when I believe I am, watch out. I have time, I have the vocabulary, I have the post-menopausal irritation, I have stamina and lots of energy. In short, I can argue with you until you either give in or, as this guy today did, pretend the connection has gone bad and you can no longer hear me and so quickly hang up while I’m saying, “Yes, I can still hear you just fine.”
Snort. Silly man. This is only Round 1.
And since I was already pissed off and on a roll, I once again called City of Midland code enforcement and complained about the fucking used car lot that’s forming in the next block as more and more of the renters have begun parking their trucks on the lawns of the various rental houses. Because, really, who parks on the lawn of a house they own and actually care about? This guy, the Code Enforcement Officer, wanted me to give him a location, never mind that I’d given him a block address and told him it was on the north side of the street and provided him with cross streets. He wanted A Major Street, he said, like Midkiff or Midland Drive. Which told me all I needed to know about this Code Enforcement Officer for the City of Midland:  either he’s brand-spanking new to the job from somewhere far, far away, or he’s just the tiniest bit confused about the geography of the city that employs him. If he thinks “F” and “G” streets are anywhere near Midland Drive, the code enforcement office is in bad shape, indeed.
Now I’m sitting here wondering if there’s anyone I’ve missed, anyone who’s provoked my ire in any way since the last day I felt like this and went down the list and complained about, well, about pretty much anything that had pissed me off since the time before that. I kind of save them up and hit them all at once. I can’t think of anyone right off, but give me a little while. . . .

6 comments:

Pam McKnight said...

hadn't checked your blog in a few weeks but "clearwire" caught my eye in your title, as you may recall I am having similar really, really slow connections with clearwire also. Things have gotten a little better so we are going to try to stick with them to the bitter end of our contract but I feel your pain.

Jazz said...

C'mon, find someone else to blast for me! 'Cause Ricë? I derive great pleasure from these stories.

Chris said...

How about you go after the IRS for me? They will cover replacement windows and insulation, but not solar window screens. "Solar? " the lady said, (as if I had said SNOT) "I don't believe that's within the guidelines." I pointed out that it was an energy conserving addition to the structure. No soap.
So you are welcome to yell at them for me!

Carol Leigh said...

Um, weren't you going to tell us about the Hotel St. Francis in Santa Fe? Or did I miss that rant? Sigh. There are just so many to keep up with! -- Carol Leigh

Warty Mammal said...

Please don't keep your rants brief! The combination of well-justified anger and a colorful story is irresistable. The only bad thing about them is that they are accompanied by misery for you.

(Shades of a conversation I had with my husband after Elvis Costello's last divorce. Me: "Poor Elvis!" Husband: "Oh, but it's great for us. Every time his life goes to hell, he cranks out some new records!")

Jennie said...

Holy crap I'm glad I found your blog. You get just as fired up as I do but you have the guts to say it! I am having a blast relating to your stories, appreciating your opinions and the intelligence with which you write.

Best wishes to you!
Jennie

How About a Little Music?